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Why we value reviews above all else

November 02, 2017

Reviews and Qualification

Upholding our high standards of teaching is at the core of Nexacu. Our focus on trainers receiving positive participant reviews has seen us grow to be Australia’s fastest growing national provider of training in Microsoft applications. 

All our course participants are asked to submit an online training review. First of all, where they provide a star rating and write comments on the trainer and training experience generally. All feedback (both positive and negative) is shared with the trainer. Future courses are based on the feedback we received from students. 

While some of our trainers have vocational level qualifications (such as Cert 4 in Training and Assessment). We found there was a low correlation between having such qualifications and receiving consistently high participant review ratings. Review ratings is a broader measure of trainer effectiveness. It measures not only technical knowledge which is key. Also, it focuses on other factors such as communication, patience and flexibility in approach based on the audience.

From our last count*, we have received over 15,000 participant reviews at an average star rating of 4.75 stars out of 5.

If the feedback is below the high standard we expect, we investigate internally. Informing the trainer, contacting the participant and in some cases terminating the employment with the trainer are some examples of the actions we take to uphold our standards. 

All our trainers undertake our internal induction and training to ensure they are ready for delivering training. Our induction includes attending numerous courses as a student, training and preparation by one of our full time experienced trainers and often flying a fulltime trainer to different cities to prepare a new trainer. We also allow new trainers to deliver part of a session to build confidence and style ahead of delivering future courses solo. This proven method has seen us grow while keeping the quality of our courses high.

When viewing training companies in our space we have found that certifications and accreditations guarantee higher prices for customers but not review ratings. In some cases there seems to be an inverse relationship between certifications and customer satisfaction whether considering RTO’s or even Uber vs taxis.

Our approach may be different from others but ensures our prices are competitive and the quality of training is high.

* Count as of Q3 2019

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The course provided a great base to continue my learning with Power BI. -Power BI Beginner Melbourne
Chris - Power BI Beginner, .
John was direct and concise with his delivery. As a Supervisor I am now more prepared to request reports of the types I require . Long day but excellent information and paced well. Thank you -Power BI Beginner Parramatta
Glenda - Power BI Beginner, .
Very interesting course. John was great but the course was a lot to take in one day, maybe it should be split into 2 sessions over 2 days. -Power BI Beginner Melbourne
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Very informative and easy to follow. Patient and communicated well Now have a better understanding of how to set up Power BI reports. -Power BI Beginner Melbourne
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Steven has a great knowledge and great present skill for the day. the course was well designed. satisfied with everything. Thank you -Power BI Beginner Brisbane
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Hands on, enjoyable training. Thank you Steven -Power BI Beginner Brisbane
Catalina - Power BI Beginner, .
Good intro into the world of Power BI. Hope to be able to put it into practice straight away -Power BI Beginner Brisbane
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Useful course and excellent trainer -Power BI Beginner Brisbane
Rajesh - Power BI Beginner, .
Course was well structured and paced. Steven was a knowledgeable instructor. -Power BI Beginner Brisbane
Brianna - Power BI Beginner, .
Really good fun and informative with Steven, as always. -Power BI Beginner Brisbane
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Thank you! See you again for intermediate and advanced -Excel Beginner Brisbane
JULIE - Excel Beginner, .
Jason was an awesome instructor that had my full attention for the duration of the course. I really enjoyed the hands on experience & being able to follow along with my own laptop. Thank you for an amazing course! -Excel Beginner Brisbane
Emma - Excel Beginner, .
Well delivered class! Definitely learnt a lot and had a laugh which was good. Thank you Jason, you're an excellent teacher. -Excel Beginner Brisbane
Layla - Excel Beginner, .
Very much enjoyed the course, easy to understand and follow, I feel like I have a better understanding of the program now so thank you Jason! -Excel Beginner Brisbane
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Excellent course -Excel Beginner Brisbane
Nahan - Excel Beginner, .
AMAZING! So grateful I completed this. See you for intermediate and advanced soon :) -Excel Beginner Remote Online
JULIE - Excel Beginner, .
made sense of what i have been trying to achieve since moving into an office environment -Excel Beginner Brisbane
Joseph - Excel Beginner, .
Excellent trainer -Excel Beginner Brisbane
Peter - Excel Beginner, .
Really helpful - good teacher -Excel Beginner Brisbane
Martin - Excel Beginner, .
Great session with Jason as always -Excel Advanced Remote Online
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