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Why we value reviews above all else

November 02, 2017

Reviews and Qualification

Upholding our high standards of teaching is at the core of Nexacu. Our focus on trainers receiving positive participant reviews has seen us grow to be Australia’s fastest growing national provider of training in Microsoft applications. 

All our course participants are asked to submit an online training review. First of all, where they provide a star rating and write comments on the trainer and training experience generally. All feedback (both positive and negative) is shared with the trainer. Future courses are based on the feedback we received from students. 

While some of our trainers have vocational level qualifications (such as Cert 4 in Training and Assessment). We found there was a low correlation between having such qualifications and receiving consistently high participant review ratings. Review ratings is a broader measure of trainer effectiveness. It measures not only technical knowledge which is key. Also, it focuses on other factors such as communication, patience and flexibility in approach based on the audience.

From our last count*, we have received over 15,000 participant reviews at an average star rating of 4.75 stars out of 5.

If the feedback is below the high standard we expect, we investigate internally. Informing the trainer, contacting the participant and in some cases terminating the employment with the trainer are some examples of the actions we take to uphold our standards. 

All our trainers undertake our internal induction and training to ensure they are ready for delivering training. Our induction includes attending numerous courses as a student, training and preparation by one of our full time experienced trainers and often flying a fulltime trainer to different cities to prepare a new trainer. We also allow new trainers to deliver part of a session to build confidence and style ahead of delivering future courses solo. This proven method has seen us grow while keeping the quality of our courses high.

When viewing training companies in our space we have found that certifications and accreditations guarantee higher prices for customers but not review ratings. In some cases there seems to be an inverse relationship between certifications and customer satisfaction whether considering RTO’s or even Uber vs taxis.

Our approach may be different from others but ensures our prices are competitive and the quality of training is high.

* Count as of Q3 2019

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Over 21470 Reviews
Jagg was an excellent trainer - very patient, had lots of options for people who didn't have the newest versions. I feel really confident about what I learnt today and I am very happy I did this course! -Power BI Beginner Adelaide
Melissa - Power BI Beginner, .
Excellent! Very knowledgeable instructor. -Power BI Beginner Adelaide
Jason - Power BI Beginner, .
Great course, very informative. Great instructor, very helpful -Power BI Beginner Adelaide
Sarah - Power BI Beginner, .
Great session, moves at a good pace with support when needed. Thanks -Power BI Beginner Adelaide
Matthew - Power BI Beginner, .
Excellent! -Microsoft Applications - Customised Sydney
Candice - Microsoft Applications - Customised, .
Very helpful -Microsoft Applications - Customised Sydney
Janet - Microsoft Applications - Customised, .
The learning environment and facilities are great. Ken knew the course content and is a friendly trainer.. -SharePoint Site Owner Melbourne
Robbie - SharePoint Site Owner, .
Thank you Ken Great 2 day of learning lots of information, looking forward to making our New Company SharePoint Site -SharePoint Site Owner Melbourne
Natasha - SharePoint Site Owner, .
Thank you Ken, I feel a lot more empowered and up-skilled with regards to SharePoint. I am looking forward to supporting my organisation to leverage SharePoint as one of collaboration and information management tools. -SharePoint Site Owner Melbourne
Annita - SharePoint Site Owner, .
Found it beneficial. Ken was extremely knowledgeable -SharePoint Site Owner Melbourne
Toby - SharePoint Site Owner, .
Great course, learnt a lot for the trainer. -Power BI Beginner Sydney
Aaron - Power BI Beginner, .
A good session however some revision of content from the intermediate course, which meant doing those two courses close together made those portions somewhat repetitive. Jagg was a good presenter and a good pace. -Excel Advanced Adelaide
Belinda - Excel Advanced, .
Jagg went above and beyond to help us learn the advance functions of excel. -Excel Advanced Adelaide
Ateeq-ur - Excel Advanced, .
Jagg was a great instructor - he stepped us through at a good pace, paused well to take q's and was well prepared. -Excel Advanced Adelaide
Hannah - Excel Advanced, .
Excellent range of advanced skills presented -Excel Advanced Adelaide
Oliver - Excel Advanced, .
Jag was excellent! Clear and thorough. I was a bit worried doing it remotely but found it better! Highly recommend. -Excel Advanced Adelaide
Agland - Excel Advanced, .
Was a very good informative session from Jag. -Excel Advanced Adelaide
Nilmini - Excel Advanced, .
Thank you. Well taught, clearly presented, and valuable lessons. Would recommend. -Excel Advanced Adelaide
David - Excel Advanced, .
Good pace, great course -Excel Intermediate Melbourne
Gemma - Excel Intermediate, .
Was a very informative course. John is a very patient instructor. Gives clear instructions. -Excel Intermediate Melbourne
Sonia - Excel Intermediate, .

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