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Why we value reviews above all else

November 02, 2017

Reviews and Qualification

Upholding our high standards of teaching is at the core of Nexacu. Our focus on trainers receiving positive participant reviews has seen us grow to be Australia’s fastest growing national provider of training in Microsoft applications. 

All our course participants are asked to submit an online training review. First of all, where they provide a star rating and write comments on the trainer and training experience generally. All feedback (both positive and negative) is shared with the trainer. Future courses are based on the feedback we received from students. 

While some of our trainers have vocational level qualifications (such as Cert 4 in Training and Assessment). We found there was a low correlation between having such qualifications and receiving consistently high participant review ratings. Review ratings is a broader measure of trainer effectiveness. It measures not only technical knowledge which is key. Also, it focuses on other factors such as communication, patience and flexibility in approach based on the audience.

From our last count*, we have received over 15,000 participant reviews at an average star rating of 4.75 stars out of 5.

If the feedback is below the high standard we expect, we investigate internally. Informing the trainer, contacting the participant and in some cases terminating the employment with the trainer are some examples of the actions we take to uphold our standards. 

All our trainers undertake our internal induction and training to ensure they are ready for delivering training. Our induction includes attending numerous courses as a student, training and preparation by one of our full time experienced trainers and often flying a fulltime trainer to different cities to prepare a new trainer. We also allow new trainers to deliver part of a session to build confidence and style ahead of delivering future courses solo. This proven method has seen us grow while keeping the quality of our courses high.

When viewing training companies in our space we have found that certifications and accreditations guarantee higher prices for customers but not review ratings. In some cases there seems to be an inverse relationship between certifications and customer satisfaction whether considering RTO’s or even Uber vs taxis.

Our approach may be different from others but ensures our prices are competitive and the quality of training is high.

* Count as of Q3 2019

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Over 25048 Reviews
Fantastic course. Timing through the day was great- a really good pace. Steven was a great facilitator- was patient and answered everyone's questions. He explained everything in detail and waited until everyone understood. A really fantastic session and day - Thank you. -Power BI Beginner Brisbane
Jason - Power BI Beginner, .
Steven was a great presenter, very patient, knowledgeable and informative. As an online user the pace was great too. Thank you Steven much appreciated, Tania :) -Power BI Beginner Brisbane
Tania - Power BI Beginner, .
Course was informative and presenter engaging/interesting. Would recommend. I was partially distracted due to a few work items, but I would have like to know a little more about why we did certain things rather than just replicating what we were being instructed. -Power BI Beginner Brisbane
Cameron - Power BI Beginner, .
Training was good - I'd had some experience with PowerBI prior but learned a few tips which I will definitely use. Occasionally the remote learners were distracting to those in class but the trainer handled the hybrid format well. -Power BI Beginner Brisbane
Stephanie - Power BI Beginner, .
Good information, good pace. -Power BI Beginner Brisbane
Linda - Power BI Beginner, .
Thanks for the opportunity. Looking forward the Intermediate course which I feel I will benefit more from. -Power BI Beginner Brisbane
Lisa - Power BI Beginner, .
Steven has great humour and was quite patient and thorough. -Power BI Beginner Brisbane
Tony - Power BI Beginner, .
Thorough and informative session -Project Beginner Brisbane
Jenny - Project Beginner, .
Thanks Jason for a good session. Enjoyed it and learnt a lot about Project. -Project Beginner Brisbane
Mark - Project Beginner, .
very informative and well delivered -Project Beginner Brisbane
Brett - Project Beginner, .
Informative, valuable beginner level course of Project -Project Beginner Brisbane
Elle - Project Beginner, .
Great. Thanks. -Excel Intermediate Canberra
Krista - Excel Intermediate, .
Really good course, instructor targeted learning towards specific job requirements and what we wanted out of the class within scope and timeframe. Content was easy to follow and understandable by even an inexperienced person. Enjoyable and took away good tips and skills to apply within my workplace that will make life easier. Would be interested in the advanced course for further development. Definitely recommend to others. -Excel Intermediate Canberra
Dakota - Excel Intermediate, .
Very informative. -Excel Beginner Sydney
Leanne - Excel Beginner, .
I thought the course was very practical and useful for me to practise in my day to day role. Michael was an excellent teacher and it was easy to follow. -Excel Beginner Sydney
Olivia - Excel Beginner, .
Fantastic course and well taught by Michael - I have improved my skills especially with printing excel pages -Excel Beginner Sydney
David - Excel Beginner, .
Michael is a great teacher and really knows his stuff. Was able to answer all questions ask of him and help trouble shoot issues. He also remembered everybody's names without issue. -Excel Beginner Sydney
Melinda - Excel Beginner, .
Fantastic paced course, great knowledge from the instructor and student interaction. the ability to reiterate the learning in class on a laptop is beneficial! -Excel Intermediate Canberra
Taylah - Excel Intermediate, .
Michael was excellent as per usual! -Excel Beginner Sydney
Lisa - Excel Beginner, .
Great teacher. Very thorough and informative -Excel Beginner Sydney
Sarah - Excel Beginner, .

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