Frequently Asked Questions (FAQ)
A collection of the most common questions and answers here at Nexacu
If you don't find the answer your are looking for, call us on 1300 886 190 or contact us.
Frequently Asked Questions (FAQ)
If you don't find the answer your are looking for, call us on 1300 886 190 or contact us.
About Our Training
What type of training do you provide?
Nexacu is the leading provider of Microsoft Training and Data Analytics Courses across Australia. We offer courses held at our centrally located training rooms, online or can conduct courses at your workplace. Courses include Microsoft 365, Power BI, Excel, PowerApps, Excel, VBA, Project, SharePoint, Python, SQL and more. We consistently deliver high quality, up to the minute courses enabling our students to return to the workplace and put their new skills into practice.
What is included with a course?
In addition to the course itself, you will have access to our student portal. The student portal contains your digital manual, additional complimentary content and the ability to download your Certificate of Completion. You also receive free email support for 12 months following the completion of your course (conditions apply).The opportunity to re-sit training for a period of up to 6 months after you complete your training (conditions apply).
Who will train me?
Courses are conducted by experienced training professionals who combine effective communication skills with rich commercial experience. All of our trainer are Microsoft Certified.
At the end of the training day every student is asked to review their trainer and the course to ensure a high level of student satisfaction is maintained. Our trainers are an important reason why our customers continually book with Nexacu so your honest feedback is important to us.
Have a look at our student testimonials.
Can you customise a training program for the needs of my team?
Yes we can. Nexacu has created training solutions for some of Australia’s leading companies and organisations. Depending on your goals, budget, location and schedule, we can customise a training solution to meet your training needs. For more information about customised training programs please contact our team.
Why are some courses offered more frequently than others?
We schedule course frequency to match the demand of the course. Therefore, we do run some courses more frequently than others to ensure we meet our customers’ expectations. For more information please check our Terms & Conditions.
What's the training environment like?
At Nexacu we believe that the learning environment is critical to a successful training experience. That’s why we have chosen premier, centrally located office spaces to conduct our training. This ensures that you’re comfortable, remain alert and get the most out of your training experience
Can you provide training on my premises?
Yes we can. Nexacu provides on-site training for clients who can’t access one of our public training courses, or prefer an in-house training solution. Contact us for more information about our on-site training services.
Can you advise me on which course or courses will best meet my needs?
Yes, we can. Everyday Nexacu staff work with a variety of different individuals and companies to identify training needs and develop solutions that deliver optimal learning outcomes. If you’d like to discuss your current or future training needs please contact us. Alternatively, please complete our online course quizzes to identify which course would suit best for you
What's in the course pipeline for Nexacu?
Developing and delivering new end user courses nationally is our strength and point of difference. We also continue to update our existing courses to reflect the fast pace of change in the products we train in. We have a dedicated team of researchers and our trainers regularly attend compulsory internal development activities on new courses in our delivery pipeline.
When will I receive my certificate?
Every attendee will earn a certificate upon completion of the course. Students need to download the certificate directly from their student portal. Login here.
When will I receive my booking confirmation and Invoice?
Every attendee will receive a booking email and invoice within 5 minutes of booking online. If you have not received your booking email or invoice by the next business day please check your junk mail before contacting our offices. If you have still not received your email please contact our offices on 1300 886 190 or email us at firstname.lastname@example.org.
Booking and Payment
Can I book multiple courses at once?
Yes, you can! With our easy to use online booking system you can book multiple courses at once. On step 1 of the booking process select "Add Courses" to book multiple courses to appear on the one invoice. If you have any issues regarding the booking process don't hesitate to contact our team on 1300 886 190, between 8:30 am and 5:30 pm, Monday to Friday, Brisbane AEST. Alternatively send us an email at email@example.com.
Can I book my course online?
Absolutely, booking online is the easiest and quickest way to reserve a seat. Payment is not required at the time of booking (although you can pay via a number of methods to secure a place). Training places are only confirmed once payment has been received. An invoice containing full payment details is issued after the online booking process. You can also book your training over the phone. Call 1300 886 190.
What do the traffic lights mean?
The traffic light of each course indicate the status of the course. Each traffic light colour represents:
Green: Course has been scheduled to run but has not been confirmed.
Yellow: Course confirmed to run. Trainer has been allocated.
Orange: Course confirmed to run. Limited number of seats available.
Purple: No more seats are available for this course.
How much will my training cost me?
Training pricing differs from course to course. All course prices are listed on this site. If you wish to book group training please contact our team via phone or email for a quote.
How can I pay for my training?
We accept payment through a number of methods, see below for ways to pay:
- Payment at the time of booking via PayPal or Credit Card (all major cards accepted including American Express).
- Payment after the time of booking and at least 1 day before training commences via EFT (see below for our bank details).
- Payment online after the time of booking using our secure online payment system here.
- Payment over the phone, just call 1300 886 190.
For more information please refer to our Terms & Conditions
Can I cancel or postpone my training?
We understand that certain circumstances can prevent individuals from attending training on that day. If you need to reschedule or cancel your training, please contact our team as soon as possible. Cancellation penalties may apply, so it’s important to read and understand our Terms & Conditions before placing your booking.
Can I book group training with Nexacu ?
Yes, Nexacu instructors are very experienced in conducting group training sessions. For information and advice about group training contact us on 1300 886 190.
A course that I am interested in is flagged amber. How do I know how many seats are remaining?
In step one of the booking process if a course is flagged amber the remaining number of seats will be displayed. If you wish to book in a larger group or are having difficulty with the booking process please do not hesitate to give us a call on 1300 886 190 or alternatively send as an email at firstname.lastname@example.org.
How long do I have to re-book my cancelled course?
If you cancel your enrollment to a scheduled course within our booking guidelines you have 6 months from the time of the cancellation to re-book. After that, your enrollment is terminated and you void your right to a refund or to re-schedule your course.
Do you accept Amex and are there additional charges for Amex payments?
Yes we accept Amex. There are no additional charges for Amex payments.
Training Day Information
What time does my course start?
Nexacu courses generally run from 9:00 am to 4:00 pm. With an hour lunch break at noon. An email containing full details of the course is sent directly to you upon booking.
How many people will be in my class?
Class sizes are capped at 10 participants with an average class of 5-7. For group training, the number of participants may vary but we generally recommend no more than 12 participants. Keeping class sizes small results in a more personalised and efficient learning experience and better learning outcomes.
Will I be training on Windows or Mac?
Nexacu provides the computers for training. While training is conducted on a Windows PC, there is no material difference between software applications for Mac and PC. The few minor differences lie in the keyboard layout and shortcuts and cosmetic details in the application. Regardless of the operating system, learning outcomes from Nexacu courses are transferable to both Mac and Windows environments.
What version of Office do you use?
All our courses are delivered to be used on the latest version of the program on a Microsft 365 subscription. However, if you require additional information on different versions of the program please ask our helpful trainers.
What do I need to bring on the day?
You are not required to bring a laptop to the training however you may bring your personal laptop if you would feel more comfortable using that. You may also wish to bring a USB to the training if you want to download the files at the end of the training. Alternatively, a download link will be provided for you to download at a later stage.
Is lunch provided?
Tea, coffee and water are provided but we do not cater for lunch. All centres are in the CBD with plenty of eateries close by.
Do your courses qualify for Continuing Professional Development (CPD)?
Courses provided by Nexacu satisfy CPD requirements for most professions. As part of general industry standards 120 hours of CPD must be completed per triennium with 90 hours being formal CPD. A minimum of 20 hours of CPD must be completed in each year. Each full day of an Nexacu course constitutes 6 hours CPD with 2 day courses being 12 hours of CPD.
Is there parking nearby?
Yes, all of our venues are centrally located.
Who is Nexacu?
Nexacu is a leading provider of Microsoft training in Australia. We have helped professionals at all levels to achieve their career goals through software training.
What is Nexacu's ABN?
Excel Consulting Solutions Pty Ltd T/A Nexacu, ABN is 88 600 429 212.
Where are the training centres located?
Nexacu have made sure that our training centers are centrally located and easily accessible. We have training centers located in Sydney, Melbourne, Brisbane, Adelaide, Parramatta, Perth and Canberra. Nexacu also provides on-site training nationally for clients who prefer an in-house training solution.
I want to work for Nexacu, how can I apply?
Nexacu is constantly looking for qualified and experienced trainers. If you believe you have the required skills and expertise, please send your expression of interest to email@example.com. Open position recruitment will often, but not always, be advertised through leading industry job sites.
Is Nexacu government procurement compliant?
Yes, Nexacu Solutions complies with the most stringent government procurement policies at federal, state and local government. We have worked with a number of government agencies at all levels. We hold public liability and professional indemnity insurance as well as other insurances required by law.
The Nexacu Portal
Why can't I log in to my profile?
Previous billing contacts on public bookings, workplace bookings, online training bookings and quotes will have a billing contact profile with all student training history dating back to when we were previously called Excel Consulting. Billing contacts with profiles from Excel Consulting will be required to reset their password upon logging in to the Nexacu portal for the first time.
I was a student but can't log in. Why?
Students do not have a portal profile created. Only billing contacts on public course bookings, online course bookings, workplace training bookings and quotes have profiles.
My username is not valid. Why?
The email address entered is not matched with an existing bill profile. Ensure the email address entered was the previous billing contact on a public course booking, online course booking, workplace training booking or quote. Only billing contacts have a profile created.
I want to share my billing profile with a colleague. How do I do it?
You can share your billing profile with a colleague as long as they don't already have a billing profile. Once logged in to your billing profile go to your details section. You will see a button called 'Invite a User'. If the user invited does not have a billing profile they will receive an invitation to log and with a first time password reset.
What can a billing contact do in the portal?
A billing contact can:
- edit student booking names, emails, dates, cities and courses
- approve quotes and preserve previously entered information relating to course selection
- provide us information relating to a workplace booking that we will need to run the training. Details such as training address, arrival instructions and anything relating to the training requirement and day of the training. This information is viewable by the assigned trainer
- pay invoices by credit card or paypal and view past paid invoices.
- enter credit for courses and receive a tax invoice. The credit can be redeemed later as a payment method on future course bookings.
- generate attendance certificates for your students assuming the students have attended, paid and submitted their online feedback.