Excel Consulting Solutions Pty Ltd (EC) T/A Nexacu.
Excel Consulting Solutions Pty Ltd (EC) T/A Nexacu.
- Course Bookings
1.1 All bookings are valid for a period of 12 months.
1.2 Following receipt of the fully completed Registration Form details, Nexacu will send a course confirmation email to the Client and attendee.
1.3 Client must pay the course fees and all other fees to Nexacu before Client or its participant/s attends the course.
1.4 All prices shown on our website are in Australian Dollars (AUD$). Prices shown include Australian GST.
1.5 Email communication – by signing up to any of our courses, Client agrees to receive email communications from Nexacu regarding its account and bookings, and periodic marketing emails directly from Nexacu only. Client may use links provided in each email to modify its email preferences or unsubscribe from any further marketing communications (Nexacu will continue to send account- and booking-related correspondence by email).
1.6 Please contact us before making any travel arrangements such as booking flights to attend a course.
1.7 Pre-payment for future training without booking on a scheduled course(s) will be deemed a “Credit” which is valid for 18 months from date of purchase. Training Credits must be used within 18 months from the date of purchase or they will expire and no refund will be provided. Credits are tracked and redeemed through the clients billing portal.
1.8 As of August 1st 2021, course manuals will be available via the student portal, in protected digital format only.
1.9 Students will have access to their digital manuals, via the student portal for up to 24 months from their course date.
- Course Training Day
2.1 Nexacu has a strict no-smoking policy in their offices.
2.2 Any participant or other person who (in Nexacu’s sole determination) disrupts the orderly progress of the course may be asked to leave.
2.3 Client must not invite or make any offer of employment to any Trainer or Consultant engaged by Nexacu, and will not accept any such approach or offer from a Trainer or Consultant, except accordance with the Service Terms.
- Public Courses - Cancellations, Rescheduling and Transfer Policy
(a) The onus is on the client to contact Nexacu to enrol on any course from the pending list;
(d) the rescheduled course may be conducted on a newer version of the software;
(e) failure to attend a last-minute rescheduled course will result in a forfeit of the booking;
Complimentary Course Refresher
All participants can re-sit any public course they have attended FREE of charge (excluding Onsite or In-house courses), subject to the following conditions:
(a) the repeated course is scheduled in the location and places are available on the requested course date;
(b) a booking to re-sit the course in may only be made after 3.00pm the day before the requested course is scheduled;
(c) the repeated course must be completed within 8 months of the original course date;
(d) if the repeated course will be taught using a newer version of the software, Client must pay an additional fee equal to 50% of the course cost;
(e) the repeated course may or may not be with the same trainer or consultant;
(f) the participant must supply the course manual they received when they attended the original course. A new course manual will not be provided, unless the repeated course will be taught using a new version of the software and Client has paid the additional fee under item 4(d) above.
- Payment & Refunds
5.1 The Client has a right to apply for a full refund only when the re-scheduling of the course(s) has been made more than once by Nexacu. Nexacu will have no other liability due to changes to the training course date other than those set out in this condition and no other claim for compensation or expenses will be considered.
5.2 We accept payments using Visa, MasterCard and American Express.
- Changes due to COVID-19
6.1 Time-Zones - Remote courses will begin at 9am in the host city which may be different to the city where the student is based. Students will be notified of the hosting city and should make themselves aware of any time difference impacting the local start and end times of the course.
6.2 Manuals - Due to the current environment printed manuals will not be provided as part of your course. We are working on creating electronic supplemental materials. These will be provided to students in place of manuals.
6.3 Students attending remotely - Nexacu may revise your host city in the lead up to the course date. This may impact the local start and end times of the course of the student.
6.4 Students changing from face to face to remote - Nexacu may revise your host city in this instance. This may impact the local start and end times of the course of the student.
6.5 Please refer to our COVID-19 Management Plan for further updates.
- Changes to this Booking Policy
7.1 Nexacu reserves the right to update and/or alter this Booking Policy at any time, and it is the Client’s responsibility to be familiar with them. If Nexacu publishes changes to this Booking Policy, the new policy takes effect for each booking made on or after the date the new Booking Policy is published on Nexacu’s website.