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I have been running my training company and consultancy for a few years now. I have had my share of ups and downs in trying to make workplace training successful. However, the one thing I have learnt over time when providing training. Is to ensure your participants say positive things about your company at the end of the training day.

Why feedback is so important

Positive feedback is the overriding criteria we use when selecting trainers to partner with or employ. We are fortunate in that we have a core of fantastic and loyal trainers. Who consistently receive outstanding feedback form their participants. Having happy training course participants ensures you receive repeat business. In either follow up courses by the participant or referrals for the same course from the happy participant. Who returned to their workplace and spreading the word. This focus has enabled us to become the national training organization with an expanding array of training courses. Now offered in every capital city across Australia.

Whenever I engage with a new trainer I impress on them the importance of receiving a positive online review at the end of the day.

I don’t dictate a training style but I do insist that positive feedback is an absolute must.

We almost take it for granted until something goes wrong and here is how one went wrong for us recently.

We received a call from an unhappy client who reported the following after a recent training day:

-        The class size was 18 – more than what we recommend.

-        Class duration was only 2 hours starting in the mid afternoon after other in house training had completed.

-       Content was beyond the ability of most of the group.  – Training pre assessment we provide to gauge the ability of the cohort was not used.

-        The participants couldn’t follow the content and the trainer was only engaging with a couple of participants at the front of the class.

-        This reflected poorly on the training coordinator who was assigned to coordinate the training (part of the reason our advice was not followed was that the company’s National Manager was in attendance and the coordinator was more interested in following the instructions of the manager than following our advice).

Complaints against our company are taken seriously but on reflection the training day was set up to fail. Even the best trainer would have had difficulties with a tired, disinterested, large group of staff made to do training they had little engagement in.

What was the fall out and how to make workplace training successful?

For day 2 of the engagement we were set to train Excel Beginner to a different group within the company. We assigned our core trainer and we were meticulous to ensure:

-        All pre-assessments were complete

-        Attendees with strong results were encouraged not to attend. But rather attend a later session more suited to their level.

-        we had a suitable class size to maximize the effectiveness of the training.

What were the results?

We received glowing reviews at the end of day two. Which was such a relief.

I probably wouldn’t take on an engagement like this again where the client ignores our guidance. The risk to our reputation is not worth it. We’d ensure that clients follow our advice and draw on our experience to ensure we all get the outcomes we want.

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Good knowledge and very useful. -Excel Intermediate Remote Online
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The instructions were clear and provided advice on pivot tables and graphs which found very helpful. -Excel Intermediate Remote Online
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Very well presented, Steven was very patient and explained things very well. was a very informative day. -Excel Intermediate Remote Online
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Very informative course, well presented and I will use a lot of this information -Excel Intermediate Remote Online
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Steven was a great teacher he was very patient and did everything step by step so it wasn't confusing. Would recommend this course to someone who is wanting to learn about excel. -Excel Intermediate Remote Online
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Steven was very patient and went back to re-do steps if we got confused. Learnt a lot and was very informative. -Excel Intermediate Remote Online
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Steven was a great trainer -Excel Intermediate Remote Online
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Really informative course with Jason. Went at a good pace and constantly asked if we had any questions. -Excel Intermediate Brisbane
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Great session! Very informative. Ken was a great presenter, very patient and helpful. -Power BI Intermediate Melbourne
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Ken is a very good teacher and the whole training course is very informative and enjoyable. -Power BI Intermediate Melbourne
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Great day. Learnt a lot of new info about how to better use excel and save myself a lot of time trying to figure things out. Will reduce my workload! -Excel Intermediate Brisbane
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Thought it was great! Very engaging considering completed remotely. Definitely helpful. Thank you! -Power BI Intermediate Melbourne
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Excellent course, a lot of information to take in over a day but very useful and feel confident enough to play around PBI on my own. Facilitator was very engaging and entertaining, so helped us stay tuned throughout the day. -Power BI Intermediate Melbourne
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