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I have been running my training company and consultancy for a few years now. I have had my share of ups and downs in trying to make workplace training successful. However, the one thing I have learnt over time when providing training. Is to ensure your participants say positive things about your company at the end of the training day.

Why feedback is so important

Positive feedback is the overriding criteria we use when selecting trainers to partner with or employ. We are fortunate in that we have a core of fantastic and loyal trainers. Who consistently receive outstanding feedback form their participants. Having happy training course participants ensures you receive repeat business. In either follow up courses by the participant or referrals for the same course from the happy participant. Who returned to their workplace and spreading the word. This focus has enabled us to become the national training organization with an expanding array of training courses. Now offered in every capital city across Australia.

Whenever I engage with a new trainer I impress on them the importance of receiving a positive online review at the end of the day.

I don’t dictate a training style but I do insist that positive feedback is an absolute must.

We almost take it for granted until something goes wrong and here is how one went wrong for us recently.

We received a call from an unhappy client who reported the following after a recent training day:

-        The class size was 18 – more than what we recommend.

-        Class duration was only 2 hours starting in the mid afternoon after other in house training had completed.

-       Content was beyond the ability of most of the group.  – Training pre assessment we provide to gauge the ability of the cohort was not used.

-        The participants couldn’t follow the content and the trainer was only engaging with a couple of participants at the front of the class.

-        This reflected poorly on the training coordinator who was assigned to coordinate the training (part of the reason our advice was not followed was that the company’s National Manager was in attendance and the coordinator was more interested in following the instructions of the manager than following our advice).

Complaints against our company are taken seriously but on reflection the training day was set up to fail. Even the best trainer would have had difficulties with a tired, disinterested, large group of staff made to do training they had little engagement in.

What was the fall out and how to make workplace training successful?

For day 2 of the engagement we were set to train Excel Beginner to a different group within the company. We assigned our core trainer and we were meticulous to ensure:

-        All pre-assessments were complete

-        Attendees with strong results were encouraged not to attend. But rather attend a later session more suited to their level.

-        we had a suitable class size to maximize the effectiveness of the training.

What were the results?

We received glowing reviews at the end of day two. Which was such a relief.

I probably wouldn’t take on an engagement like this again where the client ignores our guidance. The risk to our reputation is not worth it. We’d ensure that clients follow our advice and draw on our experience to ensure we all get the outcomes we want.

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Some very helpful tips, definitely things I can use in the future -Word Advanced Brisbane
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Very informative and engaging. Good teacher -Excel Intermediate Brisbane
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This course was great. I knew very little about VBA prior to attending and Michael was clear and built knowledge so well that I feel confident attempting to apply this in real work situations. A highly recommended course. -Excel Macros/VBA 2 Day Parramatta
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This course was amazing. Michael was such an engaging teacher and kept the class so informative and so easy to follow. We had a great time learning the content of this course and we loved the small class we were in. We could ask a lot of questions and enjoy the whole course at the same time. This was one of many courses I have attended with Nexacu and all the teachers are great. Michael is my favourite. 5 Stars from me from all perspectives !!! -Excel Macros/VBA 2 Day Parramatta
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Moved a bit quicker than the beginner but showed good examples of what you can do. I certainly need to go away and practice with some real data to apply what I have learned today. Many thanks -Power BI Intermediate Adelaide
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