All courses available in-class or via remote login

I have been running my training company and consultancy for a few years now. I have had my share of ups and downs in trying to make workplace training successful. However, the one thing I have learnt over time when providing training. Is to ensure your participants say positive things about your company at the end of the training day.

Why feedback is so important

Positive feedback is the overriding criteria we use when selecting trainers to partner with or employ. We are fortunate in that we have a core of fantastic and loyal trainers. Who consistently receive outstanding feedback form their participants. Having happy training course participants ensures you receive repeat business. In either follow up courses by the participant or referrals for the same course from the happy participant. Who returned to their workplace and spreading the word. This focus has enabled us to become the national training organization with an expanding array of training courses. Now offered in every capital city across Australia.

Whenever I engage with a new trainer I impress on them the importance of receiving a positive online review at the end of the day.

I don’t dictate a training style but I do insist that positive feedback is an absolute must.

We almost take it for granted until something goes wrong and here is how one went wrong for us recently.

We received a call from an unhappy client who reported the following after a recent training day:

-        The class size was 18 – more than what we recommend.

-        Class duration was only 2 hours starting in the mid afternoon after other in house training had completed.

-       Content was beyond the ability of most of the group.  – Training pre assessment we provide to gauge the ability of the cohort was not used.

-        The participants couldn’t follow the content and the trainer was only engaging with a couple of participants at the front of the class.

-        This reflected poorly on the training coordinator who was assigned to coordinate the training (part of the reason our advice was not followed was that the company’s National Manager was in attendance and the coordinator was more interested in following the instructions of the manager than following our advice).

Complaints against our company are taken seriously but on reflection the training day was set up to fail. Even the best trainer would have had difficulties with a tired, disinterested, large group of staff made to do training they had little engagement in.

What was the fall out and how to make workplace training successful?

For day 2 of the engagement we were set to train Excel Beginner to a different group within the company. We assigned our core trainer and we were meticulous to ensure:

-        All pre-assessments were complete

-        Attendees with strong results were encouraged not to attend. But rather attend a later session more suited to their level.

-        we had a suitable class size to maximize the effectiveness of the training.

What were the results?

We received glowing reviews at the end of day two. Which was such a relief.

I probably wouldn’t take on an engagement like this again where the client ignores our guidance. The risk to our reputation is not worth it. We’d ensure that clients follow our advice and draw on our experience to ensure we all get the outcomes we want.

Contact Us

What is Remote Training?

Valued by Individuals

4.8/5
Over 23083 Reviews
The course provided a great base to continue my learning with Power BI. -Power BI Beginner Melbourne
Chris - Power BI Beginner, .
John was direct and concise with his delivery. As a Supervisor I am now more prepared to request reports of the types I require . Long day but excellent information and paced well. Thank you -Power BI Beginner Parramatta
Glenda - Power BI Beginner, .
Very interesting course. John was great but the course was a lot to take in one day, maybe it should be split into 2 sessions over 2 days. -Power BI Beginner Melbourne
kaan - Power BI Beginner, .
Very informative and easy to follow. Patient and communicated well Now have a better understanding of how to set up Power BI reports. -Power BI Beginner Melbourne
Melanie - Power BI Beginner, .
Steven has a great knowledge and great present skill for the day. the course was well designed. satisfied with everything. Thank you -Power BI Beginner Brisbane
Megan - Power BI Beginner, .
Hands on, enjoyable training. Thank you Steven -Power BI Beginner Brisbane
Catalina - Power BI Beginner, .
Good intro into the world of Power BI. Hope to be able to put it into practice straight away -Power BI Beginner Brisbane
Raelene - Power BI Beginner, .
Useful course and excellent trainer -Power BI Beginner Brisbane
Rajesh - Power BI Beginner, .
Course was well structured and paced. Steven was a knowledgeable instructor. -Power BI Beginner Brisbane
Brianna - Power BI Beginner, .
Really good fun and informative with Steven, as always. -Power BI Beginner Brisbane
James - Power BI Beginner, .
Thank you! See you again for intermediate and advanced -Excel Beginner Brisbane
JULIE - Excel Beginner, .
Jason was an awesome instructor that had my full attention for the duration of the course. I really enjoyed the hands on experience & being able to follow along with my own laptop. Thank you for an amazing course! -Excel Beginner Brisbane
Emma - Excel Beginner, .
Well delivered class! Definitely learnt a lot and had a laugh which was good. Thank you Jason, you're an excellent teacher. -Excel Beginner Brisbane
Layla - Excel Beginner, .
Very much enjoyed the course, easy to understand and follow, I feel like I have a better understanding of the program now so thank you Jason! -Excel Beginner Brisbane
Serena - Excel Beginner, .
Excellent course -Excel Beginner Brisbane
Nahan - Excel Beginner, .
AMAZING! So grateful I completed this. See you for intermediate and advanced soon :) -Excel Beginner Remote Online
JULIE - Excel Beginner, .
made sense of what i have been trying to achieve since moving into an office environment -Excel Beginner Brisbane
Joseph - Excel Beginner, .
Excellent trainer -Excel Beginner Brisbane
Peter - Excel Beginner, .
Really helpful - good teacher -Excel Beginner Brisbane
Martin - Excel Beginner, .
Great session with Jason as always -Excel Advanced Remote Online
Rebecca - Excel Advanced, .

Trusted by Business

Procured by Government

Map of Australia