All courses available in-class or via remote login

The Microsoft Teams environment created by Dr David Kellermann for the UNSW first-year engineering course brought together his students. He provided them with cohesive and collaborative resources that promoted the creation of the ultimate learning community. However, the phenomenal 900% increase in engagement the Teams site brought about, overwhelmed the teaching team,  seeing them struggle to keep up with the questions from over 500 students.

To counter this, Kellermann sought to innovate further and develop a solution to improve the education environment even more. His solution demonstrates a revolutionary change in digital pedagogy practices and the innovation “continues to motivate educational institutions to achieve more”.

The benefits of Teams are once again front and centre as Kellermann searched for the next step in improving his learning community. Teams provided the infrastructure for teaching on such a large scale, but the easy integration of Artificial Intelligence within Teams offers additional support and elevates user experience in the environment. The Microsoft Azure Bot Service is an extension available for the Teams platform that facilitates the integration of AI to be easily used by end-users.

In eight weeks, Kellerman built the Question bot & app that worked to help answer students’ questions faster and smarter. “The idea of Question bot is when you ask a question, you write ‘I have an @Question about this’ and you tag it” describes Kellermann.

The Azure bot scans the teams chat stream looking for conversations and questions about key engineering concepts or problem solutions. It identifies the student with the query and then notifies that student’s tutor as a to-do task and notification.

“When you have 600 students, the Teams channel is like a firehose” explains Kellermann, this makes it very difficult to keep track and stay on top of questions. This system then ensures all questions are identified and actioned appropriately and in good time. The bot compiles questions and answers into a “Q&A page” that students can visit. Selecting a specific Q&A topic will take them back to the original thread in Teams. Kellermann sees the value in these processes as it “re-engages people with the valuable conversation that has happened,” resulting in the leveraging of internally created assets, “conversation assets.”

To further develop the AI, Kellermann added Microsoft Cognitive Services and Q&A Maker to train it to recognize the relationship between answers and concepts over time. As Tutors answer students’ questions in their to-do list the AI automatically grows its knowledge base, gradually making the Question Bot smarter with each question. Eventually, the QBot could provide answers on its own and “providing an additional catalogue of information for students”. With each semester the course is run, the AI grows in capabilities and intelligence, becoming more useful for the students. It is important to note the Q-Bot does not replace tutors, however, it allows tutors to better use their time when teaching such large cohorts. They are still notified of all questions but many repetitive and simple questions will be addressed for them. This system caters to teaching staff, providing the best student-centred learning they can at scale and the AI empowers faculty and students to do more.

Kellermann’s transformation of education without reinvention has pioneered digital teaching approaches and demonstrated immense benefit to student learning outcomes. His skillful use of Microsoft applications demonstrates the incremental change that Microsoft has called a “paradigm shift in education that moves processes in a new and more optimal direction”.

Dr David Kellermann’s drive and innovation brought together a diverse range of people with different learning styles and needs and gave them a place of collaboration establishing a dynamic and exciting learning community.

This article was written based on the original story by the Microsoft Customer Stories Blog. Read the original Article Here. 

Cover Image Credit: TarikVision

Contact Us

What is Remote Training?

Valued by Individuals

4.72 / 5
Over 26910 Reviews
Good session. Keen to learn more as I already knew some stuff. -MS Teams Brisbane
Karin - MS Teams, .
Very informative Would be good to have a booklet to review what was learnt in the course Steven to follow up on Power BI booklet for Melina Berthaux -MS Teams Brisbane
Melina - MS Teams, .
Good course, the afternoon was more relevant for me. The morning was more of a referesher -MS Teams Brisbane
Colin - MS Teams, .
happy with outcome. -MS Teams Brisbane
Wayne - MS Teams, .
Course was presented at a good pace and kept us interested. Steven was a good trainer and kept the group included and ensured we all kept up. -MS Teams Brisbane
Tammy - MS Teams, .
Presenter was clear and concise and knowledgeable -MS Teams Brisbane
Kevin - MS Teams, .
Good training with a knowledgeable trainer. -MS Teams Brisbane
Emma - MS Teams, .
Another great session, thanks to Jason for taking us through more functions of Power BI. I feel much more equipped to use the program for my work now. -Power BI Intermediate Brisbane
Bek - Power BI Intermediate, .
Good refresher -Excel Intermediate Brisbane
Shani - Excel Intermediate, .
Great class - I picked up some really good tricks and methods. -Excel Intermediate Brisbane
Melinda - Excel Intermediate, .
learnt a lot from Stuart, looking forward to the advance course -Excel Intermediate Brisbane
Andrea - Excel Intermediate, .
Great course, learned heaps! Good pace. Easy to follow online. -Power BI Intermediate Brisbane
Ashleigh - Power BI Intermediate, .
Found that the Intermediate course was great as a refresher but I did learn some great tips. -Excel Intermediate Brisbane
Suzanne - Excel Intermediate, .
Great building on the beginner course and some amazing things possible. Jason as always is excellent!!! Friendly, responsive to questions. Good resources to link into as well. Thanks very much -Power BI Intermediate Brisbane
Clea - Power BI Intermediate, .
This course was very good for me I learned a lot in the class today -Excel Beginner Sydney
Debra - Excel Beginner, .
I really enjoyed learning from Michael and will definately use what I have been taught. An excellent and approachable way to learn Excel. Thank you! -Excel Beginner Sydney
Marcia - Excel Beginner, .
Michael was very attentive and helpful. He kept pace and time for the course but was always happy to assist anyone needing help. The course itself was a great refresher and I am looking forward to returning for an Intermediate Excel course to further my skills. -Excel Beginner Sydney
George - Excel Beginner, .
Michael was very helpful and made it fun. -Excel Beginner Sydney
Melissa - Excel Beginner, .
I found this course informative and easy to understand -Excel Intermediate Melbourne
James - Excel Intermediate, .
Great course, thanks -Excel Intermediate Melbourne
Jake - Excel Intermediate, .

Trusted by Business

Procured by Government

Awards and Accreditations

Nexacu offices Australia

Follow us