Performance Management
Enhance Your Skills in Staff Performance Management
This course teaches how to use the “SMART” approach to devise appropriate annual performance objectives. Learn effective coaching techniques, monitor performance, and provide objective and constructive feedback. Through role plays, case studies, and activities, participants will enhance their ability to manage staff performance confidently and effectively.
Performance Management
This course teaches how to use the “SMART” approach to devise appropriate annual performance objectives. Learn effective coaching techniques, monitor performance, and provide objective and constructive feedback. Through role plays, case studies, and activities, participants will enhance their ability to manage staff performance confidently and effectively.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
Frequently Asked Questions
Do I need any prior experience to attend this course?
No, the course is suitable for individuals at all levels, including those new to performance management.
Will I receive a certificate upon completion?
Yes, participants will receive a certificate of completion.
How interactive is the course?
The course includes interactive elements such as practical exercises, role-playing, and group discussions.
Can I apply the skills learned in this course immediately?
Yes, the techniques and skills taught can be applied immediately in your role.
Are there any online resources provided?
Yes, participants will have access to online resources and materials for further learning.
Can this course help improve team performance?
Yes, effective performance management can significantly enhance team performance and development.
Performance Management Course Details
Performance Management Course Details
Performance Management Course Details
Performance Management Course Details
Performance Management Course Details
Performance Management Course Details
Performance Management Course Details
Performance Management Course Details
Performance Management Course Details
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What do I need to know to attend?
There are no prerequisites for this course. An interest in learning and applying performance management techniques is beneficial.
Performance Management Learning Outcomes
- Articulate the benefits of using a performance development plan and the consequences of not having one in place
- Distinguish the elements of an effective, integrated performance development system
- Devise “SMART” annual performance objectives (specific, measurable, attainable, relevant, and trackable)
- Understand the roles of manager and staff in the performance development process
- Foster a culture of respect and trust within the performance development process by effectively coaching and listening to direct reports
- Practice giving and receiving objective and constructive performance feedback with confidence and reduced anxiety
- Identify best practices for handling challenging situations in performance management
Performance Management Course Content
- Introduction to Performance Management
- Definition and importance of performance management
- Key components of an effective performance management system
- The role of performance management in organisational success
- Setting SMART Objectives
- Understanding the SMART criteria
- Techniques for setting clear and achievable goals
- Aligning individual objectives with organisational goals
- Effective Coaching Techniques
- The role of coaching in performance management
- Building trust and rapport with employees
- Techniques for providing constructive feedback
- Monitoring Performance
- Methods for tracking and measuring performance
- Identifying performance gaps and addressing them
- Continuous improvement and development plans
- Giving and Receiving Feedback
- Techniques for delivering feedback constructively
- Receiving feedback with an open mind
- Handling difficult conversations
- Handling Challenging Situations
- Strategies for managing underperformance
- Conflict resolution in performance management
- Legal and ethical considerations
- Practical Exercises and Role-Playing
- Role-playing feedback sessions
- Group exercises on setting SMART objectives
- Case studies on handling challenging situations
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