Previously Excel Consulting

There are a number of challenges that plague businesses mind’s today. One of those challenges is getting employees to use the technology you have put at their fingertips.

The problem with rolling out new technology is that it offers little value unless it is adopted and used by an end-user (aka the people). However, the adoption and use of technology can be quite challenging, especially for employees who are expected to learn new programs and meet work obligations at the same time. This is where end-user training courses come in.

Firstly, what is an end-user?

End-users are the ultimate user of any piece of technology or software i.e. not the developers or the programmers, but the users. You reading this article are most likely an end-user of all the software programs available on your computer. Relate this to a business scenario where the end-users are your employees. Without sufficient training and support your employees are unlikely to adopt and efficiently use new technology. So, you are starting to see the need for end-user training but what else should you consider?  Here are our top 3 tips for achieving efficient end user training.

1. Understand who your users are

First things first. You’ll need to perform a needs analysis to understand who you’re working with. This includes everything from their existing technical competences to their concerns about changing processes.

2. Understand what the goal of your training is

Secondly, what are you looking at trying to get out of the training? Adoption of the software at the users own pace or for the user to switch quickly to new software replacing old technologies? It’s important to be clear on expectations and to communicate this to employees. Work towards the same goal.

3. Set a budget and know your schedule 

Firstly, you need to make sure that training is adequately budgeted for and also prioritised as a part of the larger rollout of the software. Once you’re clear on your costs it will make it easier to choose the best training provider.

Get your timelines set. Different industries will require different forms of training, either over a day, online or over a period of time. You’ll also need to factor in after training support to assist in possible migration pains.

Rolling out new software can be an extremely expensive exercise so you want to make sure that you do it right. Adoption rates can be incredibly low if a new software roll-out does not take into consideration the end user. So start with the end in mind.

We partner with companies to provide post-implementation training including Power BI and Office 365. Get in touch if you would like to find out more.

Why choose Nexacu?

Valued by Individuals

4.8/5
Over 16426 Reviews
Thank you, a good beginners course. - Power BI Beginner Brisbane
Kellie - Power BI Beginner, .
Steve was excellent - patiently guided me through PB Beginner - something I have never experienced. Will be very useful in work and hope will get there. Thanks very much. -Power BI Beginner Brisbane
Athula - Power BI Beginner, .
Thank you for a very informative session. It is great to learn Power BI and I am looking forward to use this in my work. -Power BI Beginner Brisbane
Yudith - Power BI Beginner, .
Steven was very insightful and expertly displayed his knowledge in manageable terms for beginners. I really enjoyed this session and feel confident in engaging with the software further in work contexts -Power BI Beginner Brisbane
Daniel - Power BI Beginner, .
Session was very beneficial. Great tools and tips to assist in getting started in Power BI. -Power BI Beginner Brisbane
Cassandra - Power BI Beginner, .
Great introductory course to Power BI -Power BI Beginner Brisbane
Clinton - Power BI Beginner, .
Excellent beginner course and Steven was a very knowledgeable and engaging presenter. Highly recommended. -Power BI Beginner Brisbane
Emerson - Power BI Beginner, .
A really great introductory session including a foundation of a variety of useful tools. Loved the follow up on questions asked throughout the day, and the facilitation was fabulously involved. Much enjoyed and very useful. - Power BI Beginner Melbourne
Virginia - Power BI Beginner, .
Tim was amazing and very very helpful . Always happy to assist with any queries -Power BI Beginner Melbourne
Daren - Power BI Beginner, .
course was useful to enhance my knowledge. -Power BI Beginner Melbourne
Amita - Power BI Beginner, .
Enjoyed the training, very informative and good content. -Power BI Beginner Melbourne
Manoja - Power BI Beginner, .
Tim was a brilliant facilitator, he made PowerBI look simple and easy. I'll definitely sign up for the intermediate course in the not too distant future. -Power BI Beginner Melbourne
Damien - Power BI Beginner, .
Good introduction into Microsoft BI -Power BI Beginner Melbourne
Kate - Power BI Beginner, .
Very thorough -Power BI Beginner Melbourne
Pia - Power BI Beginner, .
Really easy to follow and will definitely use the information I have learnt. -Power BI Beginner Melbourne
Sapphire - Power BI Beginner, .
Covered a lot of ground in one day. Good introduction to Power BI. -Power BI Beginner Melbourne
Piya - Power BI Beginner, .
Had a great day and Jason was very professional and helpful. I learnt heaps to help my career. -Excel Beginner Brisbane
Joel - Excel Beginner, .
Jason was very good and made it simple for us to understand -Excel Beginner Brisbane
Warren - Excel Beginner, .
good -Power BI Beginner Sydney
Hong - Power BI Beginner, .
Very good overview of PowerBI -Power BI Beginner Sydney
Ingrid - Power BI Beginner, .

Trusted by Business

Procured by Government

Map of Australia