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Being agile in the face of COVID-19

May 18, 2020

Nexacu is a national software training company and Microsoft Gold Partner, running instructor-led short courses across Australia. Nexacu has grown rapidly, doubling in size year on year since it was founded in 2014. At the end of 2019, they placed 24th in the prestigious list of Australia’s fastest growing tech companies, the Deloitte Technology Fast50 and in Asia Pacific’s top 500.

What courses do you offer?

Our most popular courses are Power BI, Office365, SharePoint, MS Project and Excel. We reinvest heavily in our team and in developing courses in emerging skilled end user technology such as, Power BI, Power Apps, Power Platform and R scripting.

Who are Nexacu’s courses aimed at?

Our courses are focused on the end-user market segments. We see a growing uptake in skilled end-user applications. Microsoft are championing “citizen development” which empowers users to build solutions without relying on developers. Self-service business intelligence tools like Power BI, mean business users can now extract actionable insights from their data and create rich interactive dashboards. They can create no code applications through Power Apps and code-free business automation with Power Automate (Flow). Regular users have never had this level capability to affect their roles’ productivity and value. Training of staff will be key if businesses and departments want to capitalise on these opportunities. This is an exciting space and we are leading training development across Australia.

How did COVID19 affect your business?

From mid-March our existing business suffered substantially in cancellations, refunds and postponements in our face to face delivery format. There was a general environment of fear and our customers were either not comfortable in attending a training course or their workplace mandated that they could not attend an external training course.

What action did you take?

Our face to face format has been changed to remote instructor led delivery. We run all our sessions through Microsoft Teams either through the Teams app or through Teams on a web browser. Our trainers and students attend from home or their workplace. The trainer’s screen is shared, and our students are hands on doing their exercises being led by the trainers. Students ask questions and engage in discussion through audio or chat which helps cement their understanding of the content. We have received lots of positive feedback from students.

How prepared were you to deal the challenge?

As an organisation we were heavy users of Microsoft Teams. Our team is technically savvy, so we were able to quickly pivot to that delivery method and systemise processes around it. Having the business founders working operationally in the business also meant that we could make the big necessary decisions early.

What permanent changes do you see happening?

There will be more acceptance of staff working remotely and therefore remote training that can present opportunities. Face to face training will return slowly and will still be valued, I believe for the simple fact that it is more productive and a superior form of learning. For those who are seeking the best outcomes in the shortest amount of time, nothing beats classroom training.


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good -Project Beginner Perth
Marc - Project Beginner, .
Very Detailed course, worthwhile completing. Challenging to follow at times when doing externally (internet dropping out etc.) -Project Beginner Perth
Michael - Project Beginner, .
Thanks Dom! A great course, lots of information to take in and think about how it can be applied in our company. -Project Beginner Perth
Alana - Project Beginner, .
Course was very informative and only three attendees so had the teachers attention -Project Beginner Perth
Anthony - Project Beginner, .
Michael was a knowledgeable presenter and patient with class questions -Power BI Beginner Parramatta
John - Power BI Beginner, .
The teacher was great. Thank you. -Power BI Beginner Parramatta
David - Power BI Beginner, .
Jason was a very calm, considerate and knowledgeable trainer. I have learned many things to do with PowerBI and some features in Excel. I will further investigate in Microsoft lists with PowerBI. I especially liked the use of slicers and timeline slicers. Thank you! -Power BI Beginner Canberra
Rochelle - Power BI Beginner, .
This was a very useful course, and very kindly tailored to meet our needs, as we went along! Ken was knowledgeable and flexible. -Office 365/SharePoint Remote Online
Jenny - Office 365/SharePoint, .
Our trainer was John Bates, he was great; everything was explained in full, questions were welcomed, he took the time to listen and help if we got stuck. Was a great session -Excel Intermediate Remote Online
Madison - Excel Intermediate, .
Informative, well-paced Excited to start using Power BI -Power BI Beginner Canberra
Karen - Power BI Beginner, .
Trainer has a good understanding of the tool and had kept us engaging. -Power BI Beginner Canberra
Sricharan - Power BI Beginner, .
Great course with a wealth of knowledge. Doing it online was difficult over a full day. -Excel Intermediate Melbourne
Helen - Excel Intermediate, .
Thanks Ken, an enjoyable session, you customised the training for our needs and you answered all our questions well. -Office 365/SharePoint Remote Online
Atul - Office 365/SharePoint, .
Great trainer - really patient and thorough. This will be so valuable for my work, particularly the slicer and insights functions. -Power BI Beginner Canberra
Kelly - Power BI Beginner, .
Slicers Power BI Service -Power BI Beginner Canberra
Alarka - Power BI Beginner, .
A high value relevant course delivered in a professional way. An excellent beginner course. -Power BI Beginner Canberra
David - Power BI Beginner, .
Fantastic session - very informative. Learnt lots of new Excel 'tricks'. Jagg was very thorough and ensured we understood what he was explaining. -Excel Intermediate Remote Online
Robyn - Excel Intermediate, .
Very informative. Jagg had great knowledge and was a great presenter. I have learnt alot of valuable skills I can use in everyday work. -Excel Intermediate Remote Online
Jessica - Excel Intermediate, .
Jagg has been great :) -Excel Intermediate Remote Online
Syeda - Excel Intermediate, .
Great for a Teams training excerise. -Excel Intermediate Remote Online
Viviana - Excel Intermediate, .

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