Small businesses are the heartbeat of the Australian economy. They create jobs, drive innovation, and form the backbone of our communities. In fact, as of June 2023, over 97% of all actively trading organisations in Australia are small businesses. But because these companies typically have limited resources and experience fierce competition from larger organisations, keeping up can be a challenge.

One of the things that small business can do about this is to integrate artificial intelligence (AI) into their operations. AI is the technology that allows computers and machines to simulate human intelligence and problem-solving capabilities. While it is used in many industries like healthcare and finance, it can also help small businesses improve their efficiency and productivity, save costs, and improve their customer service. According to a 2023 CSIRO report, 68% of Australian businesses have already leveraged AI, while 23% plan to follow suit in the next 12 months.

In this blog, we will explore all the ways that you can use AI in your small business, and the things you can do to become an expert in this technology.

How Can AI Help in Small Businesses Operations?

Enhancing Customer Service

AI can significantly change the way small businesses do customer service, particularly in the following areas:

Chatbots: These are computer programs that simulate human conversation through text chats, voice commands, or both. Chatbots can answer frequently asked questions and basic inquiries round-the-clock, so your human representatives are free to tackle more complex issues. When you provide constant support, you increase customer satisfaction.

Sentiment analysis tools: These refer to applications that use AI to analyse text data from sources like social media. Once you identify areas for improvement and recurring themes, you can understand better how your customers feel about your brand, service, or product and tailor your services to their needs.

Boosting Marketing and Sales

Aside from helping with customer service, AI can also streamline small businesses’ sales and marketing.

Customer relationship management (CRM) software: AI-powered CRM tools can identify marketing opportunities or help improve sales by analysing customer behavior and data. For instance, they can offer personalised product recommendations based on past purchases, browsing history, and search queries. Moreover, these tools can also forecast future customer behavior, offering valuable predictions and insights that can guide marketing strategies.

Generative AI: This is a type of AI technology that can autonomously produce new content, such as text, images, music, or videos. Generative AI tools like ChatGPT, Copilot, Google Gemini, and Midjourney can help with content creation for all marketing and advertising materials, such as blog posts, email newsletters, social media captions, and graphics. Meanwhile, other AI applications can schedule, send, or post content, and track the performance of advertising campaigns based on set metrics.

Streamlining Management/Operations

AI can improve the efficiency of your small business’s daily operations in the following ways:

Inventory management systems (IMS): IMSs are now supercharged with AI, making it easy for businesses to analyse historical sales data and market trends to predict future demand. This helps you ensure optimised stock levels, preventing costly stockouts and overstocking situations.

Data analysis tools: As a small business owner, you may often struggle to make sense of the vast amount of data that you collect. But thanks to AI-powered data analysis tools that can analyse customer demographics and website traffic patterns, you can identify hidden trends and uncover valuable business insights. For example, data analysis tools can segment customers into distinct groups based on their purchasing habits, allowing for targeted marketing campaigns.

Simplified recruitment process: AI can also help recruiters hire the right person for a position. It does this by quickly scanning resumes, identifying potential candidates based on pre-determined criteria, and even connecting with potential candidates directly. This simplifies the recruitment process and ensures that only the most qualified candidates are considered for the role.

Enhancing Cyber Security

As cyber threats become more sophisticated and prevalent, businesses must always protect their data and systems. AI-powered cyber security tools can make this easy by regularly scanning for data irregularities and unusual patterns, and promptly informing the IT team or administrators about potential breaches.

These tools utilise machine learning algorithms to adapt and improve their detection capabilities continuously, ensuring that security measures evolve in tandem with new cyber threats.

How Can You Implement AI Tools Into Your Small Business?

To make the most out of the AI tools that your business will use, it’s important to think of them as partners in your business growth strategy. These tools should be integrated thoughtfully into your operations, with a focus on augmenting human decision-making and productivity.

Here are some steps to take when integrating AI tools into your business:

1. Evaluate your current processes: What are the systems or areas in your business that could benefit from automation or increased efficiency by using an AI tool?

2. Conduct in-depth research: Not all AI tools are the same. Take the time to compare the pricing and features of each tool to ensure that it aligns with your business needs and objectives. Go for tools that not only fit your budget but are also scalable and compatible with your existing systems.

3. Inform and train your team: Your team members will be the one to try out your new AI tools, so it’s crucial to ensure that they are trained in how to use them effectively. Provide comprehensive training that covers the technical aspects and potential impact on their workflows. Encourage open communication for feedback and any questions that they may have.

4. Update and monitor: Regularly update the software to enhance its performance. Ensure as well that the tool is adding value to your business operations.

5. Respond to feedback: Understand how your team members are finding the AI tool, and make necessary adjustments based on their feedback. Analyse as well how the tool aligns into your business’s long-term goals and objectives.

Want to become an AI Pro for Your Small Business?

It’s no secret that AI set to revolutionise the way small businesses operate. If you want to further harness the power of AI in various aspects of your business and professional life, consider taking a course with us at Nexacu. We offer the following programs:

Copilot for Microsoft 365 - Introduction Course: This course will help you use Microsoft Copilot to automate tasks and generate content.

ChatGPT Beginner: This program will help you gain practical experience in OpenAI tools including ChatGPT.

Effective Prompting: Learn all about generative AI and prompt engineering techniques to enhance business efficiency.

AI for Management: Designed for managers and team leaders, this course will teach you to leverage AI for various business contexts and operations.

Keen to make the most out of AI technology? Enquire with us on a course today.