Customer Service Training
Learn essential communication techniques, problem-solving skills, and strategies to build lasting customer relationships.
Learn essential communication techniques, problem-solving skills, and strategies to build lasting customer relationships.
5.00
Delivering exceptional customer service is essential for building trust and loyalty. This professional development course equips you with the skills to communicate effectively, handle customer challenges confidently, and create positive experiences that exceed expectations.
Learn practical techniques to engage customers, manage complaints professionally, and foster long-term relationships that drive business success.
By the end of this course, you will be able to:
No prior experience required. Suitable for anyone wanting to improve customer service skills.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
Achieving Leadership and SuccessStrengthen leadership and communication skills with this training. Build self-awareness and inspire high-performing teams.
Anger Management / Negotiation SkillsLearn to manage conflict and negotiate with confidence. Gain practical skills for staying calm under pressure.
Assertiveness & ConfidenceDevelop assertiveness and boost workplace confidence. Communicate clearly and set boundaries effectively.
Building ResilienceLearn resilience techniques to handle stress and recover faster. Build emotional strength and adaptability.
Coaching and Mentoring SkillsUnlock coaching and mentoring skills to guide, support and grow your team for long-term success.
Communications, Challenging InteractionsBuild confidence and improve communication for handling difficult workplace interactions effectively.
Communications, Quality Client ServiceDeliver quality client service with clear, confident communication and exceed client expectations.
Critical Thinking and Problem SolvingSharpen analytical skills to make smarter decisions and solve workplace problems confidently.
Diversity in the WorkplacePromote diversity and inclusivity with training to manage cultural differences and improve teamwork.
Embracing ChangeAdapt to change with confidence. Learn practical skills for navigating workplace transitions effectively.
Managing the Virtual WorkplaceLead remote teams successfully with training in virtual communication and productivity techniques.
Growing Emotional IntelligenceEnhance emotional intelligence to build better relationships and improve workplace wellbeing.
Minute TakingLearn practical techniques for taking clear, concise, and professional meeting minutes every time.
Persuasion, Influence and Negotiation SkillsMaster persuasion and negotiation to achieve win-win outcomes and communicate with confidence.
Practical Project ManagementGain practical project management skills to plan, execute, and deliver projects successfully.
Presentation Skills & Public SpeakingBuild confidence and deliver engaging, professional presentations that captivate your audience.
Respect Equity and DiversityPromote an inclusive workplace with training in respect, equity, diversity, and anti-discrimination.
Resume Writing & Interview SkillsCraft a standout resume and sharpen interview skills to secure your next career opportunity.
Team Leadership, Management and Development Develop leadership skills to manage teams effectively and drive workplace performance.
Stress Management – Navigating Workplace ChallengesLearn stress management techniques to maintain focus, productivity, and workplace wellbeing.
Time Management IntensivePrioritise tasks and boost productivity with proven time management strategies and tools.
Train The TrainerLearn how to deliver effective group training with confidence and engage your audience.
Write Effective Business DocumentsImprove your business writing skills to create clear, concise emails, reports, and proposals.
Managing Difficult ConversationsDevelop strategies to handle tough workplace conversations confidently and professionally.
Dealing with Difficult PeopleLearn techniques to manage challenging personalities and resolve workplace conflicts.
The Power of First Impressions
Understand how customer touchpoints impact brand reputation.
Identify why customers leave and how to build customer loyalty.
Recognise evolving customer expectations and how to exceed them.
Mastering the Art of Communication
Develop active listening skills to understand customer needs.
Improve written and verbal communication for clarity and professionalism.
Adjust communication styles to enhance engagement and connection.
Understanding Your Customers
Learn how cultural diversity affects customer interactions.
Adapt service strategies for different generations and customer preferences.
Provide inclusive and personalised customer experiences.
Choosing to Make a Difference
Apply empathy to create meaningful customer interactions.
Balance automation with a human touch in service delivery.
Understand the impact of going above and beyond in customer service.
Turning Challenges into Opportunities
Learn techniques to de-escalate conflicts and handle complaints professionally.
Gain insights from real-world customer service challenges and solutions.
Develop a structured approach to resolving customer concerns.
Building a Culture of Excellence
Foster a customer-first mindset within your workplace.
Shift from reactive to proactive customer service strategies.
Uphold service excellence in any situation.
Who should attend this course?
Anyone who interacts with customers, including frontline staff, managers, business professionals, and team leaders looking to enhance their customer service skills.
What will I learn?
You’ll develop essential customer service skills, including effective communication, active listening, conflict resolution, and strategies to create positive and lasting customer experiences.
Is there any pre-course preparation required?
No prior experience or preparation is needed. This course is suitable for all skill levels and focuses on practical, hands-on learning.
Professional Development Training in Remote Online
View Dates Achieving Leadership and SuccessStrengthen leadership and communication skills with this training. Build self-awareness and inspire high-performing teams.
Anger Management / Negotiation SkillsLearn to manage conflict and negotiate with confidence. Gain practical skills for staying calm under pressure.
Assertiveness & ConfidenceDevelop assertiveness and boost workplace confidence. Communicate clearly and set boundaries effectively.
Building ResilienceLearn resilience techniques to handle stress and recover faster. Build emotional strength and adaptability.
Coaching and Mentoring SkillsUnlock coaching and mentoring skills to guide, support and grow your team for long-term success.
Communications, Challenging InteractionsBuild confidence and improve communication for handling difficult workplace interactions effectively.
Communications, Quality Client ServiceDeliver quality client service with clear, confident communication and exceed client expectations.
Critical Thinking and Problem SolvingSharpen analytical skills to make smarter decisions and solve workplace problems confidently.
Diversity in the WorkplacePromote diversity and inclusivity with training to manage cultural differences and improve teamwork.
Embracing ChangeAdapt to change with confidence. Learn practical skills for navigating workplace transitions effectively.
Managing the Virtual WorkplaceLead remote teams successfully with training in virtual communication and productivity techniques.
Growing Emotional IntelligenceEnhance emotional intelligence to build better relationships and improve workplace wellbeing.
Minute TakingLearn practical techniques for taking clear, concise, and professional meeting minutes every time.
Persuasion, Influence and Negotiation SkillsMaster persuasion and negotiation to achieve win-win outcomes and communicate with confidence.
Practical Project ManagementGain practical project management skills to plan, execute, and deliver projects successfully.
Presentation Skills & Public SpeakingBuild confidence and deliver engaging, professional presentations that captivate your audience.
Respect Equity and DiversityPromote an inclusive workplace with training in respect, equity, diversity, and anti-discrimination.
Resume Writing & Interview SkillsCraft a standout resume and sharpen interview skills to secure your next career opportunity.
Team Leadership, Management and Development Develop leadership skills to manage teams effectively and drive workplace performance.
Stress Management – Navigating Workplace ChallengesLearn stress management techniques to maintain focus, productivity, and workplace wellbeing.
Time Management IntensivePrioritise tasks and boost productivity with proven time management strategies and tools.
Train The TrainerLearn how to deliver effective group training with confidence and engage your audience.
Write Effective Business DocumentsImprove your business writing skills to create clear, concise emails, reports, and proposals.
Managing Difficult ConversationsDevelop strategies to handle tough workplace conversations confidently and professionally.
Dealing with Difficult PeopleLearn techniques to manage challenging personalities and resolve workplace conflicts.
Professional Development Training in Remote Online
View Datesat Nexacu, we're proud to be the trusted training partner for hundreds of leading organisations accross Australia and New Zealand. From government departments to top corporates, we help teams upskill and succeed everyday
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Custom workbook included with a step by step exercises
Resit your course for free within 6 Months
